Support

How can we help?

Browse common topics below or reach out to us directly. We aim to respond within 48 hours.

Getting Started

System Requirements — CatGame runs on Linux and Windows with a Vulkan 1.3+ compatible GPU.
Installation — Download the latest build from the homepage and follow the setup wizard.
First Launch — On first launch, the engine auto-detects your GPU and applies recommended settings.
Controls — Keyboard and gamepad are supported. See the in-game settings menu for full key bindings.

Crash on Startup — Ensure your GPU drivers are up to date. Check logs/ in the game directory for error details.
Low FPS / Stuttering — Try lowering the graphics quality preset. Close background applications that may use GPU resources.
Black Screen — Verify Vulkan support by running vulkaninfo. If unavailable, update your drivers.
Audio Not Working — Check your system audio output device. The engine uses SDL3 audio — ensure no other application is blocking the device.
Save Data — Save files are stored in the game directory under saves/. You can back them up manually.

Purchases — All transactions are processed securely. You will receive an email confirmation after purchase.
Refunds — Refund requests can be submitted within 14 days of purchase. Include your order ID and reason for the request.
License Keys — Your license key is tied to your email address. If you lose it, contact us with your purchase email.
Multiple Devices — One license key can be used on up to 3 devices simultaneously.

Found a bug? Help us fix it. When reporting, please include:

Still need help?

We respond within 48 hours, Monday–Friday.